A negative review posted by a former employee in a dispute
The review mentioned a personal dispute, unrelated to any service provided. The case was submitted with evidence of no customer relationship.
A negative review posted by a competitor, under a fake name
Account created the same day, no proof of a visit, wording identical to a review already reported elsewhere.
Three negative reviews from the same dispute, across multiple accounts
Same customer, three different profiles, the same dispute already settled amicably. All three cases were handled together.
An off-topic negative review, about a dish not on the menu
The dish description didn't match the establishment's actual menu. A screenshot of the menu was submitted as evidence.
Two negative reviews posted on the wrong business
The reviews described a room and reception that didn't match any service at the hotel. Evidence submitted via the official photos.
A negative review containing insulting remarks toward the practitioner
The review's content went beyond simple criticism of the service and breached Google's content policies.
Anonymised examples provided for illustrative purposes. Timeframes depend on each case and Google's review process.
Whatever your line of business
The principle is the same everywhere: a review that breaks Google's rules can be reported, whatever the sector.